Get in Touch
We'd love to hear from you. Whether you have a question, want to join, or would like to partner with NFP — our team is ready to assist.
Contact Information
Reach out through any of the channels below. Our team responds to all enquiries within one business day.
P.O. Box 41018-00100, Nairobi
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Send Us a Message
Regional Offices
NFP has regional coordinators and offices across all regions of Kenya. Find your nearest NFP office.
Nairobi Region
Serving Nairobi, Kiambu and surrounding areas.
📞 +254 794 588 860
Coast Region
Serving Mombasa, Kilifi, Kwale, Tana River, Lamu and Taita-Taveta.
📞 Coming Soon
Mt Kenya Region
Serving Kirinyaga, Muranga, Nyeri, Meru, Embu and Tharaka-Nithi.
📞 Coming Soon
Nyanza Region
Serving Kisumu, Siaya, Homa Bay, Migori, Kisii and Nyamira.
📞 Coming Soon
Rift Valley Region
Serving Nakuru, Uasin Gishu, Nandi, Kericho, Bomet, Laikipia and more.
📞 Coming Soon
Western Region
Serving Kakamega, Vihiga, Bungoma, Busia and Trans Nzoia.
📞 Coming Soon
North Eastern Region
Serving Garissa, Wajir, Mandera, Marsabit, Isiolo and Samburu.
📞 Coming Soon
Eastern Region
Serving Machakos, Makueni, Kitui, Kajiado and Taita-Taveta.
📞 Coming Soon
Frequently Asked Questions
Complaints & Grievance Mechanism
NFP is committed to addressing all concerns fairly and transparently. Every complaint is logged, acknowledged, and resolved within clear timeframes.
Lodge a Formal Complaint
All complaints are logged and assigned a unique reference number for tracking.
Complaint Received
Your complaint has been logged. Please save your reference number:
What happens next:
- Acknowledgment email within 2 working days
- Investigation completed within 14 days
- Written outcome within 30 days
- If unsatisfied, escalate to ODPC or seek independent review
Other Ways to Complain
⬆ Escalation & External Review
If your complaint is not resolved to your satisfaction within 30 days, you may escalate to:
You may also seek independent legal advice or apply to the High Court of Kenya.